We're so confident that you will love the products you buy from us that we offer a full 60 Day Satisfaction Guarantee! This 60 day guarantee starts the day the product is delivered.
- Most of our items are eligible for our 60 day return policy. For personalized items due to their nature, we cannot accept returns/replacement.
- If the product is defective or otherwise different than ordered on our site (wrong color, wrong product, wrong size), we will cover the return shipping costs, and will send a replacement product or issue a refund at no additional cost to you.
- If the product is functional and as promised, but you would still like to return/exchange the product, we will do so, but return shipping/handling (including custom duties/taxes) costs will be covered by you.
- To be eligible for a return in this case, your item must be unused and in the same condition that you received it (original packaging).
- Once your return is received and inspected, we will send you an email to notify you of either refund or new item shipped!
- Free gifts or promotional items ("Just Pay Shipping" promotions) are non-returnable and non-refundable.
- Clothing items include a sizing guide in the product description to make for easy size choices. Returns cannot be given in cases where customers have not read or have misread the size guide.
Q. How do I return an item?
A. Please email our customer support at firstname.lastname@example.org with an email Subject. "ATTENTION: Item Return or Item Exchange"
Though we generally follow the above policy, talk to us and we will make any reasonable accommodations we can to help you!